Before my last term at Kaplan University I contacted Kaplan about my financial aid situation. I asked them for a loan. The man stated that I could get a Kaplan loan if I applied for a loan and gave them to denials from a loan institution. I did all the things I was supposed to do. After turning in the loan information I waited. No one ever contacted me and i weighed in my concerns. I was then contacted by an Ombudsman. I told her that I would need a loan for my last term since I was only taking 3 credits. She stated to me that I did not need a loan. She said to correct one of my sheets of paper and to turn in a educational expense aplcation. I told her that if I could not get a loan I could not finish school. I had to wait till I got a job so I could pay for the last term payment of $1300. I explained to her more than once the amount of credit hours I was going to have. She had my information right there and knew I only had one class to take. She also had my inforamtion about how many credit hours I had left to complete school. I filled out the paper work that she told me to. She stated that I was APPROAVED for $1994 for my first term in the year and an additional $1995 for the last term. I asked her how this was possible and she said it is because I changed the paper and accounds for funding were now based on yearly instead of by term. Ok, so got all the paper work and the money started coming. I recieved x amount of dollars. Then go to find out that I did not get approved for any of the money. I went from a balance of $0 to $2800 because your institution sent back money I was supposably approaved for. How is it that an employee of your could lie and sceam so much? Could it be possible this is how your company tells them to do it when a students says they need a loan or want to take a leave because they cant pay for the last term. I want my degree and the money taken off". If someone makes a mistake then it is their responsibility to fix it/. I did not want any money i could not pay and I made this clear?. Your ombudsman said It was mine and everything was approved even after the fact I only had 3 credit hours left!. I left my trust in you so knowldgable staff|. I have tried to get this fixed and all I get is "I am working on it"." After three years with this school I passed my academics I did my part.. Now I want the degree I worked so hard for and I want my account cleared.. Why shoul me and my family suffer for a mistake on you employees part? 128e855
 Comments (5) |
| 1. Written by Kerri on February 10, 2012 from cambridge, massachusetts, US Michael Wappler - please contact me via email I also have a situation with Kaplan. |
| 2. Written by 1966roder on January 30, 2012 from lamesa, texas, US i have cantacted mike you should too! |
| 3. Written by More Kaplan Garbage on January 10, 2012 from elmhurst, illinois, US I graduated from Kaplan in April of last year. I was required to sign a promissory note for $161.00 which I immediately paid. I did not want them to hold my degree and final transcript in lieu of the $161.00. I received my degree and final transcript in May from Kaplan. I had a zero balance on my account when I walked for graduation ceremony in chicago in August. Two weeks ago I received a call from Pinnacle Collections stating that I owe $361.00 and that they were collecting for Kaplan. They said that the lender requested $361.00 back. I asked the collection agency to provide proof so they sent a ledger of my account. Kaplan had charged me a $100.00 technology fee when I was not attending class I had already graduated. They adjusted the technology fee off Then I noticed on the ledger that they had a write off for collections in the amount of $361.00 it did not stay in collections thirty days and I had not received any coorespondence from Kaplan indicating that I owed. I called Kaplan back and talked to FA. Anyone that has dealt with Kaplan's FA knows they are USELESS! My situation is different but the fact remains someone made a mistake on their end at my expense. Kaplan should reimburse me for all the technical problems and nights when I attended class with no instructor. So now I have this extra payment along with my student loan to get this off my record. Needless to say I was told that my FA I would not have any out of pocket expenses because my FA would be packaged accordingly. I had made several payments to Kaplan while I attended because they could not get their records straight. As expensive as the classes are they should write it off and educate their represenatives. I called the number listed above but I have not received a call back. I would also like to participate in this class action. |
| 4. Written by Kaplan Student on January 8, 2012 from -, -, US I'm in a bad situation with Kaplan as well. I'm about to complete my Bachelors degree and have been told that I have exhausted all fincial aid. I was told a fake website to sign up for the Kaplan Choice loan. Plus, I was told to apply for outside loans and get two denials. I did this and no one contacted me after I sent the denials to the financial aid office. When I contacted them again they told me they had not recieved my denials and that I would have to reapply for outside loans. I'm hurt and almost in tears as I write this because I don't have any money to complete my degree. I feel like I have been mislead and each time I call I get a different person and they tell me something different from the last. I need someone to help me please. |
| 5. Written by Kaplan scams on December 30, 2011 from boca raton, florida, US Hi, please contact me, I am trying to get enough students for a class action lawsuit against Kaplan, fraud, misrepresentation, extortion, i.e., withholding degrees until paid, etc. Michael Wappler 321-458-1814 |
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